- Most orders received between Monday and Friday are shipped within two business day. This does not include custom imprinted/personalized items and out of stock items.
- Custom imprinted/personalized items may take up to six business days for processing. Please allow additional time for delivery.
- Lettering will be all upper case, even if you enter lower case letters, ezpencils.com reserve the right to change any special character that you may had enter.
- Lettering color will be pick to try to get the best contrast with the pencil color.
Return policy on standard products
- If you are not satisfied with the product, contact us within 7 days of your purchase. We will process the return of stock items by sending a replacement product or issuing a refund.
- We guarantee pencils will be the color you ordered; black, yellow, blue, etc. The colors displayed on your monitor are for your reference only. Colors vary greatly from monitor to monitor and it is impossible to display a true color match. For this reason we cannot offer refunds for color variance.
- Please note that ferrule and eraser color combinations may vary from those pictured. We are unable to process refunds because ferrule and eraser combinations varied from the picture.
- Damaged shipments must be reported to freight carrier and ezpencils.com. at the time of delivery. Damaged shipment claims older than 7 days will not be accepted. Returns cannot be accepted for items that have been used or items with altered packaging.
Return policy on personalized products
- Custom imprinted items and made as ordered and as described on our website are products that are not resalable, therefore we cannot accept returns on these types of items, of course, if an error is ours, we'll replace the item at no charge to you.